What we promise, and what we do if we fall short.
A guarantee is only worth the process behind it. This page sets out how every Layaab project is produced, what we commit to on accuracy and delivery, and exactly what happens if something is wrong.
Six steps on every project, without exception
Our process follows the structure set out in ISO 17100, the international standard for translation services. We describe our workflow as aligned to that standard because it is built on its requirements. We do not hold a certification audit against it and we will not claim one.
01 Project analysis
A project manager reads the brief, checks the file is complete and legible, confirms the language pair, the purpose of the translation and whether certification is needed, then scopes the work and quotes a delivery time.
02 Qualified translator
The file goes to a translator who is a native speaker of the target language and who works in that subject area. A patent goes to a legal translator, a discharge summary to a medical one. We do not assign by availability alone.
03 Independent revision
A second linguist, who did not produce the translation, compares it against the source in full. They check accuracy, completeness, terminology, register and formatting. This step is never skipped and never done by the original translator.
04 Final quality check
The project manager checks the delivered file against the brief: every page present, names and numbers transferred correctly, layout matching the source, certification statement attached where required.
05 Delivery
You receive the finished file in the agreed format, with the certificate of accuracy where one applies, by the time in your quote. If anything threatens that date we tell you before the deadline, not after it.
06 Feedback loop
Any correction or preference you raise goes back to the linguist and into the glossary for your account, so the second project starts where the first one finished.
Four things we guarantee in writing
Accuracy
Your translation will convey the full meaning of the source, with nothing added, nothing omitted and terminology used consistently throughout.
If you find an error: tell us and we correct it at no charge, as a priority job. There is no time limit on this for a genuine translation error and no argument about whose fault it was.
USCIS acceptance
Certified translations we produce for immigration filings meet the certification requirements USCIS sets out, and are accepted for filing.
If a filing is rejected because of our translation: we re translate and re certify at no cost, at rush speed. This covers rejection on translation or certification grounds. It does not cover a decision on the merits of your application or a rejection for reasons unrelated to the translation, which no translator can control.
Delivery
The delivery time we quote is the one we work to. Standard documents are typically ready in 24 to 48 hours, rush delivery in 12 hours, and larger projects are scheduled with agreed milestones.
If a deadline is at risk: you hear from us while there is still time to act, with what is finished, what is outstanding and what we propose. Silence is not an option we use.
Confidentiality
Every engagement is covered by an NDA, every linguist signs one, and your material is seen only by the people working on it.
Read the detail: our security and confidentiality page sets out handling, retention and deletion in full.
Standards for spoken language work
Interpretation cannot be revised after the fact, so the quality controls sit in selection and preparation rather than in review.
- Court certified or court qualified interpreters for judicial settings, medically trained interpreters for clinical ones
- Strict impartiality: an interpreter conveys what is said and does not advise, summarise, soften or take sides
- A professional code of ethics covering accuracy, impartiality, confidentiality and declaring any conflict of interest
- Preparation materials reviewed in advance so terminology is ready before the assignment starts
- Interpreters tell you when something cannot be rendered directly rather than guessing at it
- Feedback after an assignment goes to the interpreter and into the record for your account
Your words, kept consistent across every project
Glossaries
Approved terms, product names, job titles, entity names and phrases you never want changed. Send an existing glossary or we build one from your first project and send it to you for approval.
Translation memory
Previously approved translations are stored for your account so recurring content comes back identical rather than re invented. Repeated content also reduces the scope of later projects.
Style preferences
Formal or plain register, date and number conventions, regional variety of the target language, and how names and addresses should be handled. Recorded once, applied every time.
How to raise a concern
- 1
Write to us
Email info@layaabservices.com with the project reference and the passages in question. A single example is enough to start; you do not need to document everything.
- 2
We acknowledge and review
You get a reply the same working day. A senior linguist who was not involved in the original project reviews the passages against the source and tells you plainly whether it is an error, a preference or a difference of interpretation.
- 3
We correct it
Confirmed errors are corrected at no charge and returned as a priority. Certified documents are re issued with a fresh certificate. Preferences are applied and added to your glossary so they hold for future work.
- 4
We look at why
Every confirmed error is traced back through the workflow: was the brief incomplete, the reviewer rushed, the terminology missing. The fix goes into how we run your next project, not into a file nobody reads.
What helps us move fastest
- The project reference from your delivery email
- The specific passage, page or timestamp
- What you expected instead, if you know
- Whether a deadline depends on the correction
- Any reviewer comments from your own side
If a filing deadline is at stake, say so in the subject line. Urgent corrections are treated as urgent.
Questions about our guarantee
Are you ISO 17100 certified?
No, and we will not say we are. Our workflow is built on the requirements ISO 17100 sets out, including the mandatory revision of every translation by a second qualified linguist, which is why we describe it as aligned to that standard. Certification means an external audit of the organization, and we do not currently hold one. Any provider who blurs that distinction is telling you something about how they treat the rest of their claims.
What counts as an error rather than a preference?
An error is something that is wrong: a mistranslated term, an omission, a number or name transferred incorrectly, a sentence that does not carry the meaning of the source. A preference is a choice between two defensible renderings, such as a more formal register or a different accepted term. We correct errors at no charge as a matter of course, and we apply preferences at no charge too, then record them so the next project matches from the start.
Does the independent review really happen on small jobs?
Yes. A one page birth certificate goes through the same two tier process as a two hundred page contract. Short documents are where a single transposed digit does the most damage, because there is no surrounding context to reveal it.
What if my own reviewer disagrees with the translation?
Send us their comments. In most cases a short exchange resolves it, and often their preference becomes part of your glossary. Where we think a proposed change would introduce an error, we will say so and explain why rather than simply applying it, because a certified document carries our attestation of accuracy.
Do you guarantee a specific turnaround before you see the files?
We give general guidance before seeing files: typically 24 to 48 hours for standard documents and 12 hours for rush work. The commitment starts when we have the actual files, because legibility, formatting and length all change what is realistic. The time in your quote is the one we stand behind.
Hold us to it
Send a document and see the process work. You get a scope, a delivery time and a translation that has been read twice by two different linguists before it reaches you.