Medical language services where accuracy is clinical
HIPAA trained interpreters for patient encounters and specialist translators for records, consent forms, clinical trial documentation and device submissions. Two tier review on every document, back translation on request, NDA on every engagement.
Interpreters for every point of care
A patient who cannot follow the conversation cannot give informed consent, report symptoms accurately or follow a discharge plan. Our healthcare interpreters are trained in medical terminology, HIPAA privacy rules and the interpreter's role in a clinical encounter.
They interpret everything said, in the first person, without summarizing or advising. They ask for clarification when a term is ambiguous and flag cultural factors that may affect understanding, then step back so the clinician leads the conversation.
Guide to choosing an interpreterVideo remote (VRI)
Telehealth visits, ward rounds, consent discussions and sign language. The patient and clinician see the interpreter, which helps with trust and with non verbal cues.
Over the phone (OPI)
Nurse advice lines, appointment scheduling, pharmacy counseling and triage where speed matters more than video. Connected quickly for common languages.
On site
Complex consultations, mental health sessions, surgical consent, labor and delivery and independent medical examinations where the interpreter must be in the room.
Documents we translate
Medical translators on our team have clinical, pharmaceutical or life sciences backgrounds and work only in their specialty. Every document passes through an independent subject matter editor before delivery.
Medical records and discharge summaries
Hospital charts, operative reports, imaging and pathology reports, medication lists and discharge instructions for continuity of care, second opinions, insurance claims and litigation. Certified on request.
Informed consent forms
Consent for treatment, surgery, anesthesia and research participation, written at a reading level the patient can actually follow. Back translation and reconciliation available for ethics committee submissions.
Clinical trial documentation
Protocols, investigator brochures, patient diaries, questionnaires, case report forms, adverse event reports and site correspondence, with consistent terminology across every country in the study.
Medical device IFUs and regulatory submissions
Instructions for use, labeling, software interfaces, technical files and submission content for device and pharmaceutical regulators, prepared in the format your regulatory team files. See also technical translation.
Back translation on request
An independent linguist translates the finished text back into the source language without seeing the original. We reconcile both versions and deliver a report of any differences in meaning, with corrections applied.
Terminology management
We build and maintain a glossary per client and per study: drug names, device components, approved lay terms and preferred renderings. Translation memory keeps wording identical across versions and amendments.
Accuracy
A dosage, a laterality or a negation rendered wrongly is a patient safety event. Our process is designed to catch those errors before delivery.
- Translators with clinical or life sciences training, working into their native language
- Independent subject matter editor review on every document, following an ISO 17100 aligned workflow
- Numeric, unit and abbreviation checks as a separate pass
- Back translation and reconciliation where the sponsor or ethics committee requires it
- Certified translations with a signed statement of accuracy for records used in claims or proceedings
Confidentiality
Protected health information is handled as if it were our own patients' data, from the moment a file arrives to the moment it is deleted.
- HIPAA trained interpreters and translators on every healthcare assignment
- NDA on every engagement; business associate terms available for covered entities
- Encrypted file transfer and access limited to the assigned team
- No notes or recordings retained by interpreters after a session
- Files deleted on request once the project closes
Built for organizations that carry clinical risk
Hospitals
Interpreter coverage across departments, translated discharge instructions and patient education material in the languages your community speaks.
Clinics and practices
Video and phone interpreters on short notice for outpatient visits, plus translated intake forms and consent documents.
CROs and sponsors
Multi country trial documentation with back translation, linguistic validation support and a single glossary across every site.
Device makers
IFUs, labeling, software UI and technical documentation for market entry, with translation memory to control cost on revisions.
Insurers
Certified translation of foreign medical records and reports for claims review, independent medical examinations and appeals.
Medical translation and interpretation questions
Are your medical interpreters HIPAA trained?
Yes. Every interpreter assigned to a patient encounter has completed HIPAA privacy training, works under an NDA and follows a healthcare interpreter code of ethics covering accuracy, confidentiality and role boundaries.
What is back translation and when do I need it?
Back translation is an independent translation of the finished target text back into the source language, followed by a reconciliation report that flags any differences in meaning. Ethics committees and sponsors often require it for informed consent forms and patient facing trial materials. We provide it on request.
Can you translate a full medical record for a second opinion or a claim?
Yes. We translate hospital records, discharge summaries, imaging reports and lab results, and can certify the translation for insurers, courts or immigration authorities.
How quickly can a video remote interpreter join a patient visit?
For common languages a video remote or phone interpreter can usually be connected at short notice, and urgent medical requests are handled 24/7. For scheduled appointments and rare languages, booking a day or more ahead secures the best match.
Do you handle regulatory submissions for medical devices?
Yes. We translate instructions for use, labeling, technical documentation and submission content for device and pharmaceutical regulators, using approved terminology, translation memory and a two tier review with a subject matter editor.
Need an interpreter or a medical document translated?
Upload records securely for a quote within the hour, or tell us the language, setting and time you need an interpreter. HIPAA trained linguists, NDA on every engagement.